United Airlines Blocks AI Agents Like Muse and Instinct From Booking Flights

United Airlines said Wednesday it will ban AI agents and assistants from booking its flights, following similar bans by banks and retailers that cited privacy concerns. The ban covers bookings made d…

United Airlines said Wednesday it will ban AI agents and assistants from booking its flights, following similar bans by banks and retailers that cited privacy concerns. The ban covers bookings made directly on United’s app and website as well as through travel agencies and aggregators. The ...

Show more

United Airlines bans AI agents from booking flights on behalf of travelers

Article URL: https://www.cbsnews.com/news/united-airlines-bans-ai-agents-booking-flights/ Comments URL: https://news.ycombinator.com/item?id=50458900 Points: 263 # Comments: 242

United is restricting AI agents from booking flights

The airline believes AI poses security risks and may violate DOT and FAA rules.